Firstly let me just say that I sincerely hope that you and your loved ones are safe and healthy during these very trying times. The COVID-19 situation has been like nothing I’ve ever seen in my life, and something I will hopefully not have to see again. And whilst Australia seems to have dodged the worst of it – which is terrific – the same can’t be said for so many other countries out there. I wish nothing but the best to everyone, in Australia and elsewhere, as we all battle to overcome this virus.
Now to the bad news: as of now Japan Post EMS has suspended shipments to Australia. This obviously has a massive impact on AusAni as all of our stock is sourced from Japan and is sent to us via JPost EMS. This effects the shipment of new Pre-Orders, as well as the general In Stock items that we offer. I’ll take this chance to remind you that we order on demand from Japan for In Stock items to make sure we can keep our pricing as low as possible. So the chances are that if you’re looking at an In Stock item to purchase, it will be effected by this suspension.
The exception to this is any item in the “For Immediate Shipment” category – these items are here, in Australia on our shelves ready for same day despatch.
All Blu-Ray & DVD Titles are also located here in Australia and will be despatched as normal.
So what does this mean?
It means that until further notice, we’re going to keep pushing back Pre-Order release dates. Or, if you have a deposited Pre-Order, you won’t be requested for second payment until the item actually arrives, even if the official Release Date passes. If you order an In Stock item, we’ll place the order for you to guarantee your stock, but obviously shipping will not occur until the suspension is lifted.
Can I Still Order?
Yes, you can. Pre-Order Release Dates are still being accurately shown, so any Pre-Order you place today will still release in the future – given of course that this suspension is not permanent, which of course it won’t be. You can still order In Stock items if you would like to guarantee supply, but you will need to accept that it may be a good while before we can finally get that item out to you.
Is AusAni OK?
Yup, we’re fine. There’s no risk to us here in terms of not surviving these delays. You can be 100% confident that any order you place with us is safe and we’ll be here to honour it for you even if the release date is years away!
Finally, I want to apologise for the delays. Of course this is out of our hands as this virus has swept the World – and I’m sure most of us have much more important this to be worried about right now. We are living through trying times, but in 10, 20 years time imagine the stories we’ll have for our kids, nieces and nephews – the time we all survived a pandemic by hiding inside, playing video games and watching anime! And when we’re on the other side of that, when we’re all back outside and embracing our lives and loved ones, rest assured that we here at AusAni will be working overtime to get your delayed merch into your anxious hands as quickly as we can.
But until that day comes, stay safe. Follow the advice of the professionals – we’re all going to get out of the other side of this thing together. I will leave you with a favourite quote of mine from Lord of the Rings, when Frodo lamented about not wishing to see such times:
“So do I, and so do all who live to see such times. But that is not for them to decide. All we have to decide is what to do with the time that is given us.“
Gandalf the Grey – The Fellowship of the Ring
Matt – AusAni